What happens if I am late? Does the group wait for me and if yes for how long?

Pickup at Fiumicino Airport or Civitavecchia Port.
In order to respect the other passengers, the maximum allowed wait time is 20 minutes. It is recommended to be punctual.
It is important to choose the right pickup time, particularly at Fiumicino Airport I recommend at least 1 hour after your scheduled arrival time. If you have problems with luggage or other, it is good to get in touch with our customer service to see if we can help you in any way.

Pickup at your hotel or private apartment in Rome City.
Pickup location is normally outside the door steps of your accommodation. Your driver will start the service at the pickup time. Your exact pickup time depends on all hotels location and may vary. It may takes 30/40 minutes to complete the process.
Also in this case, in order to respect the other passengers, the maximum allowed wait time is 15 minutes. It is recommended to be punctual.