Terms & Conditions for Car Services

By booking service with CivitavecchiaPort.org, Rome-airport.net and TravelOnline.org websites (from here on Travelonline.org), you agree to have Read, Understood, and fully Accept All Terms of Service listed below without exception.

It is the responsibility of the customer to ensure that the services and information provided by Travelonline.org on this website meet your precise requirements.

If you disagree with any parts of our terms of service as listed below, please DO NOT proceed to use this website to place reservations.

Unless otherwise stated, credit card details are required only to guarantee the reservation. Drivers are to be paid in cash (Eur) at the end of each service.
If you prefer to pre-pay by credit card: ask for pre-payment in the comments field of the booking form. We will charge your card immediately. 18% of extra charge for credit card payment. Refunds for pre-paid services will be NET rate only.
Net Rate: actual service price minus Charges fees (18%) retained by Credit Card as they do not reimburse us the fees they retain from your payment.

For Car transfers, cancellation must be made at least 48 HOURS prior to the date and time of service.
For Tours, cancellations must be made at least 7 days prior to the date and time of service.
We do not accept cancellations by telephone, through concierge, or driver. Asking a cancellation by any other means other than through our website’s Booking System places you at risk of your cancellation not being properly secured and accepted. If you need to cancel a booking, you have to cancel through our Cancellation Link. This will notify you if your cancellation can be accepted free of charge or not.
Cancellation Link: https://www.civitavecchiaport.org/cancellation-form/

Refunds for pre-paid services will be NET rate only. Net Rate: actual service price minus Charges fees (20%) retained by Credit Card as they do not reimburse us the fees they retain from your payment.

We do not accept reservations by telephone, through concierge, or driver. Placing a reservation by any other means other than through our website’s Booking Form places you at risk of your reservation not being properly secured and service not provided.

The booking is valid and confirmed as soon as you receive the confirmation on display with the summary of the booking and your reservation number.
Our booking system sends an immediate confirmation on display and to the email address provided at time of booking, including your reservation confirmation nr. If you have not received this email, does not mean that the reservation is not valid. Please check your spambox.

Changes in confirmed bookings are accommodated based on availability. Changes will only be accepted in writing. Please inform us of the new information via Email, or Whatsapp message, and include your full name and reservation number. Last minute changes made less than 48 hours in advance are confirmed only upon availability and are not guaranteed.

If you want to reconfirm a booking, I suggest you do it with a Whatsapp text message. This is the quickest way to get in touch with us. Messages (Email/Whatsapp) are answered in order they are received. If we do not reconfirm your booking, it does not mean that your booking is invalid. This is just an extra request. Confirmation with booking reference is the only valid document.
Please pay attention to the time zone, we also try to be available always, but sometimes we sleep, eat and go to the bathroom. 😊 Thank you for your understanding.

– AIRPORT. Your driver will wait at the airport no more than 60 minutes after your flight’s arrival (or 60 minutes after the agreed appointment at the airport), unless you contact us regarding airport or luggage delays within the first hour. It is possible to extend the wait if you notify us of the problem you have with your luggage, and if the driver does not have a service immediately next. We can not guarantee extended wait times, but we will do everything we can to assist you.
– PORT. Your driver will meet you right on the pier next to your ship holding a sign with your name in the reservation. You do NOT need to take a bus or shuttle to leave the disembarking area. Please note your driver can wait up to 25 minutes
– TOLERANCE. Please consider a tolerance of at least 15 minutes between the pick-up time you booked and the driver’s arrival. For this reason if the driver arrives with 15 minutes after the scheduled time is still considered on time

If your flight arrives unexpectedly earlier than the originally scheduled arrival time you booked with us, you will be required to wait for the originally scheduled pick up time. We can only guarantee service for the originally scheduled flight arrival time.
If your flight arrived well in advance, we suggest that you have a coffee or pastry in the area of the Meeting Point, to fool the wait.

If your flight is delayed, cancelled, or if you missed your flight, or will be arriving with a different flight and at a different time, please CALL US or TEXT MESSAGE US at the number we provide you with updated information immediately. We can only guarantee service for the originally scheduled flight arrival time.

If you miss your scheduled car service for any reason, in all circumstances, even independent of your will, you will incur the no-show penalty, no refund will be issued under any circumstances. Unused reservations will not be honored for another date, trip or time and will not result in a refund or a credit towards future travel. Passengers are considered a “No-Show” unless they are on their originally scheduled reservation. Passengers that are “No-Show” will be charged 100% of requested service, and will not receive a refund under any circumstance.

We can not know how many and what baggage have our passengers, so the choice of the car is under passenger responsibility. We can not take responsibility for any error made by our users. We can only show the maximum number of passengers and baggage allowed. A standard car can accommodate up to 2 standard-size check-in suitcases and up to 2 small carry-ons. Standard size suit cases weigh 50 lbs (23 kg) and do not exceed 62 inches (157 cm) when combining length + width + height.
Your Driver will help load/unload your check-in luggage inside the vehicle and assist you in any way possible, but we do not provide luggage porter service
TravelOnline.org and its drivers claim no responsibility for lost or forgotten luggage.

Toddlers are not required to be in a car seat when riding in a taxi/limo. We encourage our clients to book at least a minivan, if you want to have a baby carseat in car. Although we will do everything possible this can not be 100% guaranteed. It is subject to the availability of the day.


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Rome Office
Via dei Baglioni, 19
00164 Roma RM

Civitavecchia Office
Piazza Vittorio Emanuele 19
00053 Civitavecchia, RM

Civitavecchia Port (Rome),
Italy Cruise Port
Molo Vespucci
· (+39) 0766.191.6106